Patrol / Control Desk Officer – Fremont in San Jose, CA

Patrol / Control Desk Officer – Fremont Full-Time | $25.18/hour

Job Overview

Prosegur Security is hiring a hybrid Patrol / Control Desk Officer for a premier corporate campus in Fremont, CA. This dual-function role splits time between active physical foot patrols and managing the campus Control Desk—monitoring CCTV, managing automated alarms, handling post dispatching, and controlling access systems.

Shift Schedule:

• Friday (3pm-11pm) & Saturday – Tuesday (11pm-7am)

Key Responsibilities & Operational Duties:

• Control Desk Operations: Monitor multi-screen CCTV camera systems, respond to alarm panels, and operate the Lenel 9000 access control system in real time.

• Access & Badge Management: Process access permissions, manage badge activity, and process electronic access requests.

• Dispatch & Communications: Answer incoming calls from interior guard posts, site employees, and clients; dispatch patrol officers and field personnel accordingly.

• Active Physical Patrols: Conduct thorough interior and exterior foot patrols across campus facilities to identify safety hazards, security breaches, and policy violations.

• Incident Escalation & Reporting: Initiate formal emergency escalation procedures, notify site leadership during critical events, and generate detailed electronic incident reports.

• Customer Service: Maintain a professional, approachable demeanor while enforcing site security rules and assisting visitors and staff.

Exclusive Site Perks:

• Client-Funded Paid Vacation: PTO funded directly by the client account.

• Free Onsite Gym Membership: Full access to a spacious fitness center with cardio gear, free weights, yoga studio, and CrossFit rigs. • Account-Exclusive Health Package: Special medical and wellness coverage options tailored to this account.

• Weekly Pay & Advancement: Reliable weekly payouts with site priority for internal promotions.

• Corporate Discounts: Savings on travel, theme parks, and shopping via Working Advantage.

Qualifications & Critical Skill Sets:

• Valid California Security Guard License (Required).

• High school diploma or GED equivalent.

• Minimum 1 year of contract security experience.

• Tech-savvy with a strong willingness to learn and operate complex security platforms (Lenel 9000, camera VMS, and alarm monitoring panels).

• Dispatch, SOC, or Control Desk experience strongly preferred.

• Strong written/verbal communication skills; comfortable answering phones and managing multi-channel radio traffic.

• Physically able to conduct extended indoor/outdoor foot patrols in various weather conditions.

• Strict adherence to professional grooming and uniform standards (shirts tucked, neat presentation at all times).

Additional Benefits & Pre-Employment: Medical, Dental, Vision, 401(k), Disability, Paid Sick Days, and Daily Pay choices. Pre-employment criminal background check and drug screen required.

CA PPO 120931

For 50 years, Prosegur has been helping make the world a safer place. Today, more than 175,000 employees across 36 countries combine experience, technology, and innovation to protect the people, clients, and communities we serve.

Our people are at the heart of what we do. Whether working on-site with our clients or supporting our teams behind the scenes, every employee plays an important role in delivering the safety, service, and trust our clients depend on every day.

At Prosegur, you’re not just joining a security company. You’re joining a global team with opportunities to learn, grow, and make a difference.