Healthcare Security Supervisor in Boston, MA

Must have at least 2 years of supervisory experience or active-duty law enforcement experience. Candidates must be available to work 4:00 PM to 12:00 AM and maintain a flexible schedule to assist with other shifts as needed. Strong de-escalation and communication skills are essential, along with the ability to stand and walk for the entire shift.

Job Summary:

The Shift Supervisor will supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. The Shift Lead will act as a liaison between Program Manager and professional security officers. Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.

Supervisory Responsibilities:

• Oversees the shift workflow of the department.

• Handles discipline of employees in accordance with company policy.

• Keep accurate logs throughout your scheduled shift.

• Must be able to frequently prepare written reports and logs in neat, legible handwriting.

Duties/Responsibilities:

• Must be able to read and understand all operating procedures and instructions.

• Ability to handle both common and crisis situations at the client site, calmly and efficiently.

• Work in various environments such as cold weather, rain/snow or heat.

• Maintain the security and safety of the hospital community.

• Patrol the facility, ensuring the continual safety and security of all hospital staff, patients and visitors.

• Maintain a physical presence within the hospital facility, serving as a visible deterrent to illegal activity.

• Positively contribute to the overall patient experience by providing superior customer care.

• Provide an empathetic approach to managing patient and/or visitor aggression.

• Write detailed and accurate reports outlining any incidents that occur on the property.

• Respond to emergency situations that require security assistance.

• Performs other duties as assigned.

Required Skills/Abilities:

• Effective verbal and written communication skills.

• Effective interpersonal and customer service skills.

• Ability to function well in a high-paced and at times stressful environment.

• Proficient with Microsoft Office Suite or related software.

Education and Experience:

Must be at least 18 years old

High school diploma or equivalent.

At least two years related experience required.

Physical Requirements:

Occasionally lift or carry up to 40 pounds.

Climb stairs, ramps, or ladders occasionally during shift.

Stand or walk on various surfaces for long periods of time.

THE PALAMERICAN DIFFERENCE
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Our mission is to provide our clients with the finest security services and products that enable them to run their operations with minimal effort, backed up with a strong commitment to our people. PalAmerican seeks to create and maintain an environment where every employee is rewarded according to their contribution and well supported by our company training.